Returns & Refunds Policy
Effective Date: September 5, 2026
Last Updated: September 5, 2026
ALL SALES FINAL — NO RETURNS OR EXCHANGES
All products sold by EZ Custom Ag Services, LLC (“EZ Custom Ag”) are considered final sale.
EZ Custom Ag does not accept product returns or exchanges except for the limited circumstances specifically described below or where a remedy is required by applicable law.
Agricultural products can involve regulatory, storage, contamination, traceability, shelf-life, temperature, product-integrity, and liability concerns after they leave our control. For these reasons, we generally cannot accept products back into inventory for resale.
This policy applies to both opened and unopened products, including but not limited to:
- Agricultural seed
- Treated seed
- Seed treatments
- Crop-protection products
- Fertilizers
- Biological products
- Foliar nutrition products
- Micronutrients
- Adjuvants
- Soil-health products
- Special-order products
- Custom blends or custom-prepared products
- Temperature-sensitive products
- Limited-shelf-life products
- Supplier-direct shipments
- Other agricultural inputs
1. Incorrect Products
If EZ Custom Ag or one of our fulfillment partners supplies a product different from what you ordered, contact us promptly.
We will review the order and arrange an appropriate correction when the error is verified.
Depending on the circumstances, this may include:
- Replacement
- Reshipment
- Credit
- Refund
- Another appropriate resolution
Do not return, ship, dispose of, or otherwise move the product until instructed by EZ Custom Ag.
2. Shipping Damage or Shortages
If an order arrives damaged, missing product, or with another shipping-related discrepancy, notify EZ Custom Ag as soon as reasonably possible.
For freight shipments, visible damage or shortages should be noted on the carrier’s delivery paperwork whenever possible.
Please retain:
- The product
- Original packaging
- Shipping labels
- Pallets or containers where applicable
- Photographs showing the damage or discrepancy
These materials may be necessary for a carrier, supplier, or manufacturer claim.
Shipping damage or shortages will be handled under our Shipping & Delivery Policy and are not considered ordinary product returns.
3. Manufacturer Warranty, Replant, or Product Programs
Certain products may be covered by manufacturer programs such as:
- Product warranties
- Quality guarantees
- Replacement programs
- Replant programs
- Performance programs
- Manufacturer-authorized credits
These programs are separate from EZ Custom Ag’s general no-return policy.
Eligibility and remedies are determined according to the manufacturer’s applicable terms.
EZ Custom Ag may assist customers in submitting an eligible manufacturer claim but cannot guarantee approval of a manufacturer program.
4. Defective or Questionable Product
If you believe a product is defective, contaminated, damaged, mislabeled, or otherwise unsuitable for use, do not use or dispose of the product until you have contacted EZ Custom Ag.
We may need:
- Product photographs
- Lot or batch numbers
- Seed tag information
- Container information
- Purchase records
- Storage information
- Additional documentation
The product may need to remain available for inspection by EZ Custom Ag, the manufacturer, supplier, carrier, insurer, or regulatory authority.
A product concern does not automatically authorize a return.
5. Customer Order Cancellations
Orders may sometimes be canceled before fulfillment, but cancellation is not guaranteed.
An order may become non-cancelable once a product has been:
- Ordered specifically for the customer
- Allocated
- Treated
- Blended
- Prepared
- Loaded
- Transferred to a supplier
- Released for shipment
- Shipped
- Otherwise committed to the order
If you need to request cancellation, contact EZ Custom Ag immediately.
We will determine whether cancellation is still possible based on the status of the order.
6. Orders EZ Custom Ag Cannot Fulfill
If EZ Custom Ag determines that an order cannot be fulfilled because of issues such as:
- Product unavailability
- Regulatory restrictions
- Shipping restrictions
- Pricing error
- Supplier availability
- Another issue preventing lawful or reasonable fulfillment
we may cancel the affected item or order.
If payment has already been collected for an item we cannot fulfill, the applicable amount will be refunded.
This type of cancellation is not considered a product return.
7. Refused Shipments
Refusing delivery does not automatically cancel an order or create a right to a refund.
Customers should contact EZ Custom Ag before refusing delivery unless accepting the shipment would be unsafe or inappropriate.
If a correct and undamaged shipment is refused without authorization, shipping, freight, storage, return transportation, disposal, redelivery, or similar costs may remain the customer’s responsibility when legally permitted.
8. No Unauthorized Returns
Do not ship or deliver products back to EZ Custom Ag without prior written or verbal authorization.
Unauthorized returns may be refused.
Because some agricultural products are regulated or cannot legally or safely be placed back into inventory, sending a product back without authorization does not create a right to a refund, credit, or exchange.
9. Refund Method
When EZ Custom Ag determines that a refund is appropriate, the refund will generally be issued using the original payment method when practical.
Refund processing time may vary depending on the payment processor, bank, financing provider, or other financial institution involved.
10. Rights Required by Law
Nothing in this policy limits a right or remedy that applicable law does not allow EZ Custom Ag to waive.
11. Contact EZ Custom Ag
Questions about an order, shipping issue, damaged product, incorrect shipment, or manufacturer claim should be directed to:
EZ Custom Ag Services, LLC
Bloomingburg, Ohio
Website: EZCustomAg.com
Main Office / Logistics: 740-572-0510
Sales: 740-505-0676
Email: serviceteam@ezcustomag.com